I’m on the phone waiting to speak to someone at my insurance company right now, and of course I’ve been placed in priority sequence to speak to the next available caller.  No surprise there, although not exactly my favorite way to start the day.

What is even more annoying, though, is that they have some fairly pleasant jazz music playing while I’m waiting and the automated attendant has been told to interrupt it every 30 seconds to remind me that the TD Meloche Monnex call center is understaffed and I’m still waiting to be acknowledged.  Can they not at least leave me for a couple of minutes at a time to enjoy the soothing, anti-anger jazz?  I could understand why it would be important to reiterate that they hadn’t hung up on me if there was no music.  But there IS music–sweet, sweet music.

While I’m on the topic of hold music, have you noticed that some of the big companies using hold music these days have static-y music signals.  The Rogers hold music comes to mind as one I’ve been frustrated with lately.  What’s up with that?  We’re in the digital media age.  You think they could get a decent audio source that doesn’t sound like the office tower on Bay Street is going through a tunnel.

Do you have any good call center customer service stories?