I would have loved to have been a fly on the wall of the meeting room at Rogers HQ when they decided that this blatant untruth would be an official customer support copy-and-paste corporate response.

Bad form, Ted. Your customer service has gone down the drain. If I’m a valued customer I would hate to see how you service the average ones.
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Dear Nolin,

Thank you for taking the time to write to us, we appreciate your use of online customer service.

The unlocking of handsets was originally put in place in order to offer Rogers Wireless customers better roaming coverage. Since launching GSM Rogers has greatly expanded it’s footprint internationally – coverage now stands at over 165 countries for voice and 75 for GPRS. As a result of this extensive coverage, unlocking is no longer offered or required.

We are pleased to be able to have addressed your inquiry.  For additional information please visit our website at www.rogers.com.  You are a valued customer and we thank you for your business. 

Regards,
Anthony L.
Rogers Online Customer Service

Original Message Follows:
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*** Your Cellular General Inquiry ***

I am now traveling periodically to various European countries with my Blackberry.  I need to be able to unlock it so that I can use local network SIM cards while I”m away.  How do I have my Rogers Blackberry unlocked to make this possible?